Service Delivery Representative (REMOTE)

We are actively seeking an entry-level Service Delivery Representative to join the company’s Miami, Florida office.  Due to the current COVID-19 circumstances, this position will be a remote opportunity until further notice. The ideal candidate is highly personable, detail-oriented, and highly motivated. This position is vital member of the Service Delivery Group and will provide high-level customer service and administrative support to the Service Delivery Manager. Responsibilities include the following:

Job Description: 

  • Primary responsibility: effectively responding to inbound phone or email inquiries from customers related to the Credit4Work Loan Program and/or existing customer loans.
  • Initiating outbound phone and email contact with customers regarding loan applications, loans and customer information.  This includes collections of non-paying accounts.
  • Proactively solve customer issues related to customer’s online application or fulfillment process or customer dashboard review. 
  • Provide assistance to customers with new and/or refinance loan application processes. 
  • Collaborate with cross-functional business units to improve the customer experience.
  • Provide status update reporting on open items or issues to Service Delivery Manager/Management. 
  • Participate in weekly status update call with the Operations team. 
  • Perform other duties/projects as assigned. 

Job Requirements: 

  • Demonstrated knowledge with consumer loans in a customer service environment. 
  • Experience resolving customer service issues with installment loan processing systems. 
  • Knowledge of installment loan funding and payment transactions.
  • Knowledge of payroll systems and related processes is plus.
  • Assist with implementing and tracking results of customer interactions as part of the continual process improvement initiatives of Credit4Work! 
  • Ability to work in a time-sensitive and high-volume environment. 
  • Detailed oriented, strong follow-up skills, multitasking and organization skills with the ability to prioritize tasks in order to meet the business requirements and deadlines. 
  • Basic Computer knowledge (Microsoft Excel, Word, Outlook, ect.)
  • Excellent interpersonal and communication skills.
  • Self-motivated; able to work both independently to complete tasks and respond to customer requests, as well as collaborating with others to utilize resources and knowledge of others in identifying quality solutions. 


  • High school diploma; some college preferred.
  • 2 years of consumer installment loan experience including customer service, new loan set-up and collections activities; preferably in a consumer loan or professional services environment.
  • Background in, Call Fire and Data-X Skip Tracing is a plus.

Applicants can send resume and cover letter to: [email protected]